Coronavirus (COVID-19) Updates

We remain optimistic that there will be less restrictions as we move forward in 2021 but please be assured that we'll be taking all necessary steps to protect the health and well-being of all guests and staff. We have stringent measures in place to assure everyone's safety and to help prevent the spread of COVID-19; however, we cannot guarantee that guests will not become infected with COVID-19 during their stay and guests should recognize that there may be some risk involved.

We ask that guests make sure that everyone that they are travelling with is healthy and has not been in contact with anyone who has or may have COVID-19.

Cancellation Policy

Our regular cancellation policy applies unless there are extenuating circumstances. In the event that you become sick with COVID-19 or the government places a restriction on travel or stays in short term accommodations, you will be entitled to a full refund less any applicable booking fees.

Cleaning & Maintenance Protocol

  • Housekeeping and maintenance staff will be wearing masks and gloves whenever they enter a holiday home;
  • Spray disinfectants with a Drug Identification Number (DIN) will be used.

Prior to each stay:

  • All surfaces will be disinfected with special attention to kitchens, kitchen appliances, bathrooms, light switches, doorknobs, and remote controls;
  • Couches and chairs will be vacuumed and sprayed;
  • All linens and towels being provided will be laundered. Guests are also welcome to bring their own.

Please note that we may need to adjust Check-in and Check-out times or possibly even dates, in order to ensure everyone's safety. Please check your email regularly to stay up to date on changes to your booking.

Please contact us if you have any questions or concerns.

10 Travelling Tips

Tip #1 – If you’re feeling unwell or showing any symptoms, please stay home. For additional information about COVID-19, go to hpepublichealth.ca/the-novel-coronavirus-2019ncov/

Tip #2 – Keep your distance while out and about. 2 metres is still the recommended distance and groups of more than 10 are not permitted. Wash your hands often and wear a mask.

Tip #3 - Bring your own groceries, supplies, and toiletries. Please shop in your hometown to avoid longer lineups in Prince Edward County.

Tip #4 - You are welcome to bring your own linens, towels, blankets, and pillows.

Tip #5 - You may want to bring your own games and books as they may not be available at some homes for safety reasons.

Tip #6 – Your packing list should also include a mask, hand sanitizer and oodles of patience. We’re all adjusting to a new reality and hiccups, lineups, mixups are bound to happen. Be patient and be kind. Everyone is doing their best.

Tip #7 – Call ahead. Contact your favourite restaurant or tasting room to see what services they have available or if they’re offering curbside pickup. Visit www.visitpec.ca for food and drink options.

Tip #8 – You’ll see signage in stores, parking lots, restaurants, washrooms and more. They’re there to keep everyone safe. Please respect any instructions that are being given.

Tip #9 – Many establishments will be operating at minimal occupancy therefore expect lineups to get into stores, restaurants, and wineries/breweries/cideries. Current services may include curbside pickup, delivery, or patio service.

Tip #10 - Sandbanks Provincial Park: Please be mindful of their rules and regulations. In order to adhere to provincial guidelines, there may be limitations on the number of vehicles allowed into the park. So plan accordingly, go early in the day, and take advantage of the new advance booking policy. For additional information, go to www.ontarioparks.com/park/sandbanks.

Remember, we’re all figuring this out as we go! Please be patient and respectful to residents and employees and do your part to keep The County clean and green.

Thank you your trust and support and we hope that you have a fun and relaxing vacation!