How to Reserve a County Holiday Home

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We're delighted that you've decided to rent a holiday home in Prince Edward County!!

To ensure prompt service, we recommend that you check the following items before contacting us:

  1. You're familiar with the information provided in the Search Our Rentals section of this website
  2. You've selected at least one Holiday Home that interests you and you've checked its policies to make sure that it's suitable for your group
  3. You've confirmed its availability using the Availability Calendar provided with each holiday home listing

When you contact us or book online, local by-laws require us to collect the following information:

  • Name of holiday home that you're interested in
  • Rental period
  • Your name and address, phone number(s), and email address
  • Number of persons (including children and infants), their first & last names, and ages of everyone

If you'd like additional services that aren't included with your rental, please respond to the following:

  • Do you require sheets and/or towels (for a fee)?
  • Do you require cleaning service at check-out (for a fee)?
  • Are you planning to bring a pet(s), and did you check to see if it's a pet-friendly property? If so, we will need a description of the pet(s).

TO CONTACT US:

By Phone:

  • Call us at 1-866-576-5993 toll free in North America or 613-476-5993 if calling locally

By Email:

To Book Online:

  • Find the web page for the holiday home that you want to rent in Search Our Rentals
  • Follow the instructions at the bottom of the holiday home web page

FALL-WINTER OFFICE HOURS

Mon - Fri: 10:00 am - 4:00 pm

Messages are checked regularly and we do our best to respond to all booking enquiries within 24 hours, 7 days per week.

If you're a guest at one of our properties and you need assistance outside of office hours, call 1-866-576-5993 and an on-call phone number will be provided in the message.

Processing time for reservations

To ensure proper service, a minimum of 48 hours is required to process a reservation from the time that a reservation is accepted until time of check-in.

COSTS & PAYMENTS

  • The rental amounts vary from home to home, depending on amenities, location and size - please check the holiday home listings for details. All rentals require a refundable security deposit of at least $150.00.
  • The cost of the rental includes the rate for the holiday home accommodation for the time period being rented. All taxes, where applicable, are included in the rates quoted. Depending on the holiday home, there may be extra charges for optional services. For example, some hosts may be able to offer a full cleaning service and /or linen service.
  • All holiday home rates and fees are quoted in Canadian dollars. We accept Visa, Mastercard, American Express, Discover, PayPal, e-transfers, cheques, and money orders for payment.
  • Credit Card Badges

  • When you contact us to make a reservation, we will create/update your booking account. The holiday home that you have selected will be placed on Hold for 7 days pending receipt of items 1 to 3 below, and you will be sent an email explaining how to access your rental agreement to accept it. Any personal information collected is for our own records and will not be sold or shared with anyone else other than your host.

To reserve a holiday home, we will require the following:


  1. If the reservation is made more than 6 weeks prior to check-in, a reservation deposit equal to 40% of the total invoice (i.e. Weekly rate = $2000, deposit = $800). The reservation deposit is due within 1 week of the date we put the holiday home on hold for you. Cheques, money orders, Visa, Mastercard, and e-transfers can be used for payment of the reservation deposit.
  2. A credit card authorization or post-dated cheque for the balance of the invoice plus the security deposit, dated 30 days prior to the start of your booking. We accept Visa and Mastercard.
  3. Acceptance of the ‘Rental Agreement'.

Cheques and money orders are to be made payable to ‘County Holiday Homes'. The rental agreement, along with payment, is to be mailed to:

County Holiday Homes Ltd

13360 Loyalist Parkway
Picton, ON
K0K 2T0

Note: If your reservation is made within 6 weeks of the start of your rental period, the total amount is due immediately. Payments made within 2 weeks of occupancy must be paid by credit card.

OPTIONAL SERVICES

Cleaning

Standard policy with private holiday home rentals is for guests to leave the property as they found it and this may include general cleanliness - please check the Linens, Supplies, & Cleaning section of the holiday home webpage for specifics. If cleaning service is not included, you can pre-arrange for this service for an additional fee; the rate ranges from $45 - $150 depending on the home. Cleaning equipment & supplies are provided at each place.

Linens

Blankets and pillows are provided at all holiday homes. You may be required to bring your own sheets/pillowcases, bath towels, and kitchen linens - please check the Linens, Supplies, & Cleaning section of the holiday home webpage for specifics. We can also provide a linen service as long as it is pre-arranged and pre-paid one week prior to your arrival. The standard fee ranges from $16.00 - $18.00 per set of sheets (per bed) and $8.00 - $9.00 per set of towels (bath, hand, & facecloth). Kitchen linens are complimentary when you order both sheets and towels.

Early Check-in / Late Check-out (Available in Low Season only)

For a fee ranging from $60 - $105, you can check in 4 hours early on your arrival day OR you can check out 4 hours late on your departure day. We offer a complimentary early check-in OR late check-out for reservations that take place during the off-season from November to April. Simply request your complimentary early check-in OR late check-out when you make your reservation. This offer is only valid if pre-arranged.

Additional Persons (more than the posted maximum)

The Zoning By-law of Prince Edward County determines the maximum number of persons that can stay at a vacation property, and it's based on number of bedrooms and parking spaces. The owner of the property can be fined if they exceed this maximum therefore we cannot permit additional persons.

Adding or Cancelling Optional Services

If you need to add or remove optional services after you've accepted the rental agreement, please contact our office my phone or email. Note: there will be a $15 ($13.27 + $1.73 HST) administration fee for adding or cancelling optional services after the rental has been paid in full.

Baby Accessories

We have two 'pack n play' type playpens and two table booster seats available for guest use. They can be picked up at our office, free of charge, and can be left at the rental property upon your departure.  You can also pre-arrange for delivery for a small charge. Call us now to sign them out for your stay: 1-866-576-5993.

DISCOUNTS

Multiple weeks - 5% discount for multiple week rentals. Housekeeping will not be provided during your stay.

Multiple units at same property - 5% discount.

Last minute - Watch our Home & Search pages for last minute discounts.

NOTE: These discounts are only applicable when you book directly with County Holiday Homes, and do not apply for bookings that originate with Canada Stays, TripAdvisor, Airbnb or any other 3rd party agency.

CONFIRMATION OF RESERVATION

A  booking is considered confirmed when we have processed your reservation deposit, received postdated cheque/credit card authorization for your balance payment/security deposit, and you've accepted the rental agreement. Once we have these items, we will send a Confirmation email that provides:

  • A Reservation Confirmation showing dates.
  • A Holiday Home Information Sheet. These are your host's policies, instructions and notes on the holiday home including bed sizes and the holiday home telephone number if there is service. Please review carefully prior to going to the holiday home and call if you have any questions. If your host is the main contact during your stay, their name/telephone number will be noted here as well. The Information Sheet is also posted at the holiday home.
  • A Map Link for Google Maps (or MapQuest) which provides the map location of the property and directions from your residence to the vacation property.

Confirmations will be sent by email unless other arrangements are made at the time of booking.

SECURITY DEPOSITS

The security deposit is taken to ensure that the holiday home is left in the same condition as it was found by the renter, including cleanliness. The property owners are responsible for checking the holiday home before and after each booking but renters are expected to leave the holiday home clean and undamaged. Where telephone service is provided, renters are expected to use their own mobile phone for any long distance calls.

All rentals require a refundable security deposit of at least $150.00 unless otherwise indicated.The security deposit is provided by post-dated cheque or credit card authorization at the time of booking. For post-dated cheque payments, the original cheque will be returned to the renter within one week from the check-out date providing the property owner does not make a claim. For credit card authorizations, fees will only be charged to your credit card if the property owner makes a claim.

GETTING THE KEYS

Most of our vacation homes are equipped with lock boxes. These lock boxes contain the keys to the holiday home and can be accessed when a security code has been entered. At the end of the rental period the keys are to be returned to the box.

You will receive the combination for the lock box, usually via email, during the week prior to the start of your booking. Where there is no lock box, other arrangements will be made.

The renter will return the keys to the holiday home lock box. If you should happen to take the keys with you when you check out, you must notify the office ASAP and make arrangements to return them by courier within five days of check-out. The renter can be charged up to $75 for loss of keys or failure to return the keys within the stipulated time.

ARRIVAL AND DEPARTURE TIMES

Unless otherwise noted, check-in is either 3:00 pm or 4:00 pm on the day of arrival and check-out is 11:00 am on the day of departure. Please check your reservation confirmation.

Most high season (i.e. summer) bookings are weekly and start and end on a Friday, Saturday or Sunday.

It is extremely important that you leave by the check out time - and not arrive earlier than the check in time unless you've made special arrangements to do so. Our staff and/or the hosts need the time between bookings to inspect/clean the property, cut grass, make repairs, etc. Failure to depart on time means that staff must be paid to wait for you and this cost will be passed on to you. Then we will be rushed to complete all chores in time and the next people checking could be delayed. We thank you for your consideration.

During low season, it may be possible to arrange for an early check-in or a late check-out for an additional fee. Please inquire when you are are making your reservation.

CANCELLATIONS

  • Any cancellation made by the Tenant must be in writing to Agent.
  • For bookings cancelled up to 60 days prior to the check in date, 100% of the rental amount paid to date will be refunded less a 3% processing fee.
  • For bookings cancelled up to 30 days prior to check in, 50% of the rental amount paid to date will be refunded less a 3% processing fee.
  • For bookings cancelled less than 30 days prior to check in, no refund will be given.
  • In the event of a cancellation, any monies paid relating to the security deposit shall be refunded in full.
  • Please note that any bookings made through third parties such as Canada Stays, TripAdvisor, and Airbnb may be subject to a different cancellation policy, and any booking fees charged by those third parties are non-refundable. Please refer to your rental agreement for the cancellation policy that applies to your booking.

SCREENING PROCESS

We are handling private vacation properties and we need to give the property owners/hosts a sense that we are renting to responsible people who are going to treat their home with respect. Family groups, couples, and mature singles are welcome. Sorry but we do not rent to groups of singles under the age of 25. Think of it as if we are renting out YOUR private home. Any information collected is used for internal screening purposes only.

HOLIDAY HOME POLICIES

The renter shall abide by the Rental Agreement and any other instructions contained in the Holiday Home Information Sheet provided by the host. All such conditions also apply to guests visiting the property, whether day visitors or overnight.

MAXIMUM OCCUPANCY

Check the holiday home webpage for specifics for the home that you've chosen. The Zoning By-law of Prince Edward County determines the maximum number of persons that can stay at a vacation property, and it's based on number of bedrooms and parking spaces. The owner of the property can be fined if they exceed this maximum. In addition, maximum capacity is set to preserve the demands on the water system, the septic system and to maintain the condition of the holiday home.

GUESTS

For many families, entertaining is part of the holiday. If that's the case for you, make sure the holiday home you rent will accommodate the TOTAL group - guests, children, as well as your own family.