Frequently Asked Questions

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We hope these FAQs answer your questions. You will find more details in Rental Info and How To Reserve, however we invite you to call or email us if you have any other questions or require more details.

WHEN DO I BOOK?
You may submit a rental request at any time. Fall and winter bookings give you the best choice for locations and dates for the next summer. New listings are always being added, so bookings do continue throughout the year. Our owners renew their listings each fall, so if the calendar for the holiday home you are interested in has not been updated yet, feel free to inquire.

ARE THE CALENDARS UP TO DATE?
The calendars are integrated with our reservation system therefore they are updated as soon as a booking is taken; be aware availability changes very quickly as we are working in real time.

IS THERE A MINIMUM BOOKING PERIOD?
During the high season, the minimum booking period is one week for most properties but we can offer 3 to 6 night rentals at select properties. If you see that a property still has availability for the upcoming week, ask us if it's available for less than a week. During the Low and Winter Season the minimum is 2 nights for most properties and 3 nights for long weekends. There may be some exceptions when there is a last minute cancellation or if there is still availability at the last minute.

LONG WEEKENDS
Long weekend rentals are available at some properties in the summer High Season (July and August). Victoria Day and Thanksgiving are available at most vacation properties.

HOW DO I BOOK A HOLIDAY HOME?
Select a holiday home that interests you, and confirm its availability on the Availability Calendar. You can then book online by following the instructions, or you can call us or email us with your details. We will email a rental agreement within 24 hours for you to review and accept. No booking is considered confirmed until your rental agreement has been accepted and we have your deposit.

WILL THE HOLIDAY HOME BE HELD FOR ME?
Once we have received your request, we will contact you to confirm details and availability. If the reservation is more then 6 weeks ahead, you will be asked to provide a 40% deposit, to accept a Rental Agreement, and a post-dated cheque or credit card authorization for the balance, and the holiday home will be held for 1 week pending receipt of these items. If the reservation is within 6 weeks, you will be asked to accept a Rental Agreement and credit card authorization for the balance which is due within 30 days of your arrival, and the holiday home will be held for 1 week pending receipt of these items.

HOW DO I MAKE PAYMENT?
We accept cheques, money orders, Visa, and Mastercard. Cash and e-transfers are also accepted for some circumstances.

To book a holiday home, we require the following:

  1. If the reservation is made more than 6 weeks prior to check-in, a deposit equal to 40% of the total invoice (i.e. Weekly rate = $2000, 40% = $800 deposit).
  2. Authorization to charge your credit card for the balance + the security deposit. Alternatively, post-dated cheques for the balance + the security deposit, dated 30 days prior to the start of your holiday. If check-in is less than 6 weeks away, the full amount is due upon booking.
  3. Acceptance of the Rental Agreement.

HOW DO I KNOW FOR SURE THE HOLIDAY HOME IS BOOKED IN MY NAME?
Once we have received your payment and you've accepted the Rental Agreement, your booking will be confirmed. We will send you a written confirmation by email.

HOW DO I MAKE CHANGES TO MY RENTAL AFTER I'VE ACCEPTED THE RENTAL AGREEMENT
If you need to make changes after you've accepted the rental agreement, please contact our office by phone or email. This would include changing the number of occupants, adding or removing a pet, adding or removing cleaning and/or linen fees, and adding or removing an early check-in/late check-out. There may be a $15 administration fee for changes that require an adjustment to your fees ($15 fee includes HST).

HOW DO I GET THE KEYS?
The keys will usually be in a lock box beside the door of the holiday home or there will be a combination type entry. You will be advised of the code the week before your holiday.

WHAT ARE THE ARRIVAL AND DEPARTURE TIMES
Unless otherwise noted in your rental agreement: Check-in is at either 3:00 p.m. or 4:00 p.m. on the day of arrival and check-out is 11:00 a.m. on the day of departure. Please check your Rental Agreement or reservation confirmation.

Most "high season" i.e. summer bookings, start and end on a Friday, Saturday or Sunday.

CAN I BOOK AT THE LAST MINUTE?
Some holiday homes can be rented last minute if there is still availability however we require a 48 hour processing & preparation period from the time that your reservation is accepted until check-in.

WHAT IF I HAVE TO CANCEL?
Any cancellation made by the Renter must be provided in writing.  For bookings cancelled up to 60 days prior to the check in date, 100% of the rental amount paid to date will be refunded less a 3% processing fee. For bookings cancelled up to 30 days prior to check in, 50% of the rental amount paid to date will be refunded less a 3% processing fee. For bookings cancelled less than 30 days prior to check in, no refund will be given. In the event of a cancellation, any monies paid relating to the security deposit shall be refunded in full. Please note that any bookings made through third parties such as Canada Stays, TripAdvisor, and Airbnb may be subject to a different cancellation policy, and any booking fees charged by those third parties are non-refundable. Please refer to your rental agreement for the cancellation policy that applies to your booking.

SCREENING PROCESS
We are handling private vacation properties and we need to give the property owners a sense that we are renting to responsible people who are going to treat their property with respect. Think of it as if we are renting out YOUR private home. Any information collected is used for internal screening purposes only.

WHY IS THERE A MAXIMUM OCCUPANCY ON HOLIDAY HOMES?
The number of persons allowed is based on the local Zoning By-Law as well as the limitations of the holiday home. For rural properties, for example, it may be necessary to preserve the demands on the water and septic system.

CAN I OR A GUEST BRING A PET?
Holiday homes accepting pets are the only locations where pets are welcome, and you should expect to pay a pet fee. Owners of pets at any non-pet holiday home will be asked to leave with no compensation given for lost vacation time.

Pets are only permitted on the property if they are indicated in the Rental Agreement, approved by the property owner, and a pet fee has been paid. All pets must be kept on a leash when outside the vacation home and renters are responsible for cleaning up after their pets.

WHAT DO I NEED TO BRING?
Pillows and blankets are provided, but you may need to bring your own bed sheets, pillowcases, towels and kitchen linens. Arrangements can usually be made to provide linens, if requested at least one week in advance of your stay; a fee will apply. It is also advisable to bring your own drinking water.

WHO CLEANS THE HOLIDAY HOME?
You do - unless cleaning service is included with your rental. You are expected to leave the holiday home in the same condition you found it, and cleaning supplies and a check list are provided. The property will be inspected as soon as you depart to ensure that it will be ready for the incoming guests. Failure to clean will result in a charge against your security deposit. Cleaning service can be provided for an additional charge but it should be pre-paid and pre-arranged.

WHAT DO I DO WITH THE GARBAGE?
Instructions for garbage disposal are provided at the holiday home. Failure to dispose of garbage properly could result in a charge against your security deposit.